Refund Policy
Last updated: June 2026
Eligible for refund
You may be eligible for a full refund if: your eSIM was never installed or activated, you experienced a technical failure preventing installation that we could not resolve, or you were charged in error due to a system fault.
Not eligible for refund
Refunds are not available once an eSIM has been activated and connected to a network, for partial data usage, for incompatible device purchases where compatibility was not verified before purchase, or for failure to use the eSIM within its validity period.
How to request a refund
Contact us through the WhatsApp button on our site within 7 days of purchase, including your order ID and a description of the issue. We aim to respond within 24 hours and resolve eligible requests within 5 business days.
Refund method
Approved refunds are issued to the original payment method used at checkout, typically processed within 5-10 business days depending on your bank or payment provider.